Frequently asked
Before you have to ask.
Every answered question here is a phone call nobody has to make. Filter by topic.
01What exactly is in the all-inclusive rent?
Electricity, water, heating and Wi-Fi are fully included, as is the complete furnishing and the bicycle parking space. There is no annual utility settlement and no back payment. Extras such as a car parking space, storage room or car sharing are booked separately.
02How much deposit do I pay, and when do I get it back?
Please add: amount of the deposit, when it is due, how it is held and when it is repaid after moving out.
This is among the three most-searched pieces of information on furnished-living websites.
03Can the all-inclusive rent go up during my contract?
Please add: whether and under what conditions the flat rate can be adjusted. Saying this openly is more credible than promising a price that never moves.
04Why does this cost more than a flat of my own?
Per square metre it does cost more, and we say so openly. A comparable flat of your own in Sindelfingen comes to roughly €738 a month in the first year once you add service charges, electricity, internet and the furniture you have to buy — against €759 with us. From the second year onwards a flat of your own is cheaper. Our offer is worth it for anyone arriving now, not yet sure how long they are staying, or unwilling to spend a weekend assembling furniture.
05What does car sharing cost per trip?
Registration is a one-off €20. Each trip then costs €2 activation, €1 per hour started and €0.30 per kilometre. There is no basic fee and no minimum term — two hours and 18 kilometres come to €9.40.
06What is the minimum rental period?
Please add: minimum rental period, notice period and whether a deposit applies.
These three details are the most-searched information on furnished-living websites — people who cannot find them do not ask, they click away.
07What happens if I have to leave earlier than planned?
Please add: rules on early termination, whether a replacement tenant is accepted, and what that costs.
Semesters get cancelled and projects end early — people ask this before signing, not after.
08Do I have to bring my own furniture?
No. Every apartment is fully equipped — bed, wardrobe, desk, sideboard, kitchen and bathroom, plus a sofa and dining area depending on the line. You need bed linen, crockery and personal items, nothing else.
09Can I view the apartment beforehand?
The rental process is designed to work without a viewing — especially for people arriving from another city or from abroad. If you are on site and would like to see an apartment, just say so.
10Who takes care of things when something breaks?
You reach your contacts through the resident app. Reporting, follow-up questions and appointments all run through it — you do not have to chase anyone by phone.
11What do I have to bring on move-in day?
Your ID and the signed contract. You will get keys, meter readings, the landlord confirmation for the registration office and your access to the resident app on site. Bed linen, crockery and towels you bring yourself — or book a starter set with the contract.
12What happens if I lock myself out?
With the lockout service for €5 a month we open your apartment within three hours, free of charge, around the clock. Without it we charge €50 on weekdays between 8am and 6pm and €100 between 6pm and 8am; at weekends a surcharge of 50 per cent applies to both rates.
13Can I register there — main or secondary residence?
Please add: landlord confirmation, registration with the residents' office, secondary residence tax rules per location.
For commuters and project staff this is often the decisive question.
14I am coming from abroad and do not speak German.
This entire website is available in English — the switch is at the top right. The rental contract is also available in English, so you sign in a language you actually read.
Please add: which contacts on site speak English.
15Can I rent without a German credit record or a German bank account?
A SCHUFA credit record is not required. Nobody who has just arrived in Germany has one, so asking for it would exclude exactly the people we build for. For international students the security is the blocked account (Sperrkonto) that has to be set up for the visa anyway.
Please add: whether a German bank account is required for the direct debit.
16I do not know anybody in the city. Does that matter?
It is the normal situation in our buildings — almost everyone here arrived at some point without knowing anyone, which makes starting a conversation far easier than elsewhere. There is a welcome gift in the apartment on the day you move in, a welcome round for new residents, shared evenings in the building, a summer party, a Christmas gathering and a ski trip. None of that replaces the home you left. It does give you occasions, and occasions are what new acquaintances grow from.
17Can my company rent several apartments on one contract?
Yes. From two apartments or a recurring requirement we set up a framework agreement with a fixed contingent, one contact and one collective invoice per month. Tenants can then be changed without renegotiating each time.
18Is the rent claimable as a second residence for tax purposes?
You receive one invoice per month with a single amount — no utility settlement arriving a year later. That is what makes it cleanly claimable. Whether it applies in your case is something your tax adviser decides, not us.
19Do I have a right of withdrawal?
As a consumer you can withdraw from a rental contract concluded online within fourteen days without giving reasons. There is no right of withdrawal for commercial rentals. The details are in the withdrawal policy in the footer.
To be confirmed legally: whether and from when the right of withdrawal applies to your residential rental contracts.
20How do I withdraw from my contract?
Most simply through the „Vertrag widerrufen“ function that you will find in the footer of every page. You enter your name, the contract number and one contact route, then confirm. You will receive an acknowledgement of receipt stating content, date and time. A letter or an e-mail works just as well.
Current offer
Early-bird offer
Sign by 30 September 2026 and two services come free for the first three months. No surcharge, no rollover.
Conditions
- Applies to rental contracts concluded by 30 September 2026.
- The benefits cover the first three months from the start of the tenancy and end automatically — no rolling subscription.
- After those three months the services continue at the regular price if you want to keep them. Otherwise a message in the resident app is enough.
- Cannot be combined with other offers. No cash alternative.